For overseas products in our shop, separate return shipping costs may apply to exchanges and returns.
BRAVADO products that come in a case cannot be exchanged or refunded once the case has been opened, used, or lost.
Exchanges and refunds are also not possible if the tag is lost or the clothing has been worn.
When exchanges and returns are possible
- Within 7 days of receiving the product. However, exchanges/returns are not possible if the packaging has been opened or damaged and the product has lost its value.
- Only one exchange is allowed (for overseas products, refunds are not possible after one exchange).
When exchanges and returns are not possible
- If the product has been lost or damaged for reasons attributable to the customer. This excludes cases where the packaging was damaged to check the contents of the product.
- If the packaging has been opened or damaged and the product has lost its value
- If the value of the product has significantly decreased due to use or partial consumption by the customer
- If the value of the product has significantly decreased over time to the extent that resale is difficult
- If the packaging of a product that can be copied has been damaged (for details, please use the 1:1 email inquiry at our customer service center.)
※ If you exchange or return a product due to a change of mind, you are responsible for the return shipping cost. Overseas products incur separate exchange/return costs (including color and size exchanges).