Article 1 (Scope of Application)

1. These Terms apply between the Company and customers in connection with the use of the Site and the purchase of products through the Site.
2. Product information, shipping and return policies, and other sales conditions published on the Site shall apply together with these Terms. In the event of any inconsistency, separately specified sales conditions shall prevail to the extent permitted by applicable law.

Article 2 (Description of Services)

1. The Site is an online store that sells official MGA merchandise and related products.
2. Customers may browse products, place orders, make payments, and submit order-related inquiries through the Site.
3. Product availability, prices, inventory status, and sales periods shall be governed by the information displayed on the Site.
4. The Company may discontinue the sale of products without prior notice due to inventory availability or other circumstances.

Article 3 (Account Registration and Purchases)

1. The Site operates on a guest checkout basis and does not require customers to register an account.
2. Customers may purchase products without creating an account.
3. When placing an order, customers must accurately provide their name, shipping address, telephone number, email address, and any other information necessary to process the order.
4. Incorrect or incomplete information may interfere with order confirmation, payment, shipping, or responses to customer inquiries.

Article 4 (Orders and Formation of Sales Contracts)

1. Customers shall select the products, sizes, quantities, and other relevant options and complete the checkout process in accordance with the instructions displayed on the Site.
2. A sales contract shall be formed when the Company confirms the order details and payment information and accepts the order.
3. The Company may be unable to accept an order due to insufficient inventory, payment issues, incomplete order information, or other unavoidable circumstances.
4. If an order cannot be accepted, the Company will contact the customer as necessary and appropriately refund any payments already received.

Article 5 (Order Confirmation and Email Notifications)

1. After an order is completed, an order confirmation email containing the order details will be sent to the email address provided by the customer.
2. The confirmation email will include the order number, purchased products, quantities, amounts, and other relevant order information.
3. Customers should retain the order confirmation email until the products have been delivered.
4. Emails may not be received due to incorrect email addresses, email settings, spam filters, or other circumstances.
5. If an order confirmation email is not received, please contact the customer service team through the Site.

Article 6 (Product Prices and Payment)

1. Product prices shall be those displayed on the respective product pages.
2. All product prices and payments on the Site are processed in Korean Won (KRW).
3. Shipping charges and any other additional fees, where applicable, will be displayed during checkout.
4. Available payment methods shall be the credit card payment options displayed on the checkout page.
5. Payment processing and billing schedules are subject to the terms and conditions of the customer's card issuer and payment service provider.
6. For internationally issued cards, the amount may be converted into the customer's local currency by the card issuer or payment provider. The final amount charged may vary depending on exchange rates and foreign transaction fees.

Article 7 (Shipping and Delivery)

1. Products will be delivered to the shipping address specified by the customer at the time of purchase.

2. Delivery may take approximately 4–6 weeks after order confirmation. Actual delivery times may vary depending on the destination country and local shipping conditions.

3. Delivery may be delayed due to production schedules, logistics conditions, weather, transportation issues, customs clearance, or other circumstances.
4. In the event of significant changes to delivery arrangements, the Company will provide notice through the Site or by email as necessary.
5. If delivery cannot be completed due to incorrect shipping information, the customer's absence, or other circumstances attributable to the customer, additional redelivery costs may be charged.

Article 8 (Returns, Exchanges, and Refunds)

1. Return Request Period

Returns and refunds may be accepted in accordance with the applicable return conditions if the customer contacts the Site's customer service team within seven (7) days of receiving the product.

2. Returns Due to Change of Mind

Returns requested for personal reasons may be accepted only if the request is submitted within seven (7) days of delivery and the product meets the applicable return conditions.

In such cases, the customer shall bear the cost of both outbound and return shipping, and the applicable shipping costs will be deducted from the refund.

3. Items Not Eligible for Return or Exchange

As a general rule, returns and exchanges will not be accepted under the following circumstances:

• A return request was not submitted within seven (7) days of delivery.
• Product tags have been removed, or the product's value has been diminished as a result of opening the packaging.
• The product has been washed, stained, developed odors, shows signs of use, or has damaged or missing accessories or promotional items.
• The product has been damaged or contaminated due to circumstances attributable to the customer.

4. Defective or Incorrect Products

If a product is defective upon delivery or differs from the product ordered, please contact customer service within seven (7) days of receiving the product.

If the defect or incorrect delivery is confirmed to be attributable to the Company, the Company will arrange an exchange or refund after reviewing the product's condition and inventory availability.

Shipping costs required for returns or exchanges resulting from the Company's responsibility shall be borne by the Company.

5. Return Procedure

To request a return or exchange, please contact customer service and provide the order number, relevant product details, reason for the request, and photographs showing the product's condition where necessary.

Please do not return any products before receiving instructions from the Company.

After inspecting the returned product, the Company will determine the refundable amount and generally process the refund through the original payment method.

Nothing in this Article shall restrict any rights granted to customers under applicable law.

Article 9 (Order Cancellations and Changes)

1. Orders may be canceled while the order status is "Preparing Products."
2. Once the order status changes to "Preparing for Shipment," cancellations or changes requested for personal reasons will no longer be accepted.
3. To request cancellation, please contact customer service through the Site and provide the order number.
4. Cancellation eligibility shall be determined based on the order status at the time the Company reviews the cancellation request.
5. If a cancellation is approved, the refund will be processed through the original payment method.
6. If the Company must cancel an order due to product unavailability or other circumstances attributable to the Company, the customer will be notified and any necessary refund will be processed.
7. Nothing in this Article shall restrict any rights granted to customers under applicable law.

Article 10 (Prohibited Activities)

Customers must not engage in any of the following activities when using the Site:

1. Violating applicable laws or public order and morals.
2. Registering or submitting false information.
3. Unauthorized use of another person's personal information.
4. Interfering with the operation of the Site.
5. Gaining or attempting to gain unauthorized access to the Site.
6. Infringing the copyrights, trademarks, or other rights of the Company or third parties.
7. Engaging in any other activities deemed inappropriate by the Company.

Article 11 (Service Suspension or Interruption)

1. The Company may temporarily suspend or interrupt all or part of the Site's services due to system maintenance, communication failures, natural disasters, or other unavoidable circumstances.
2. The Company will provide advance notice where reasonably possible, except in emergencies.
3. Any damages arising from service suspension or interruption shall be handled in accordance with applicable law.

Article 12 (Handling of Personal Information)

1. The Company processes customers' personal information for purposes necessary to operate the Site, including order processing, payment processing, product delivery, and customer support.
2. Personal information shall be handled in accordance with the Privacy Policy published on the Site and applicable law.
3. The Company may entrust the processing of personal information to external service providers to the extent necessary for payment processing, delivery, and related operations, in accordance with applicable law.

Article 13 (Intellectual Property Rights)

1. All intellectual property rights, including copyrights and trademarks, relating to text, images, designs, logos, product photographs, and other content published on the Site belong to the Company or their respective lawful owners.
2. Customers must not reproduce, republish, distribute, or commercially use such content without prior authorization from the relevant rights holder.

Article 14 (Disclaimer)

1. Customers acknowledge that the operation of the Site or delivery of products may be delayed due to natural disasters, communication failures, logistics issues, or other circumstances beyond the Company's reasonable control.
2. Product images may differ slightly from actual products in color or appearance due to photography conditions or the display settings of the customer's device.
3. Nothing in these Terms shall exclude or limit any liability of the Company that cannot lawfully be excluded or limited under applicable law.

Article 15 (Changes to These Terms)

1. The Company may amend these Terms as necessary in accordance with applicable law.
2. When amending these Terms, the Company will appropriately notify customers of the changes and their effective date through the Site.
3. The revised Terms shall take effect on the date specified in accordance with applicable law.

Article 16 (Customer Inquiries and Dispute Resolution)

1. Inquiries regarding the Site, orders, shipping, returns, exchanges, and refunds shall be handled through the customer service contact provided on the Site.
2. The Company will review legitimate customer inquiries and complaints and make reasonable efforts to respond appropriately.
3. In the event of a dispute between the Company and a customer, both parties shall endeavor to resolve the matter through good-faith discussions.

Article 17 (Governing Law and Jurisdiction)

1. The formation, validity, performance, and interpretation of these Terms shall be governed by the laws of Japan.
2. Any dispute arising from the use of the Site or the purchase of products shall be resolved by a court having jurisdiction under the laws of Japan.
3. Nothing in this Article shall restrict mandatory consumer protection rights or statutory jurisdiction applicable to customers.

Article 18 (Seller Information)

Seller: KG Inicis Japan Co., Ltd.